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OCLC Support

Accept a chat request

To accept a chat request: 

  1. Click on a request in the list under New.
  2. After the patron information loads, send a script or message to the patron. 

While you chat with a patron, you can view (under the Info tab) all the information about the patron that was included in the Question Preview. 

When the patron is typing, a chat bubble icon appears following the patron's name above the transcript in the chat monitor.


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