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Question status key

status icon description
New status New: Needs action by you or your library
Pending status Pending: Needs action by the patron, an expert, or another library
Answered status Answered: Answer was sent to the patron
Closed status Closed: Question was closed by a librarian or patron
Draft answer Contains a saved draft answer
Referred out to expert Referred by your library to a subject-matter expert via e-mail
Referred out to group Referred by your library to a library in your group, or another library picked up a chat session with one of your patrons
GlobalReferred out to group Referred by your library to the Global Network
Reply in from expert Reply received from subject-matter expert
Referred in by group Referred to your library by a library in your group or your library picked up a chat session with another library's patron
GlobalReferred in by group Referred to your library by the Global Network
Submitted to local KB Submitted to local knowledge base
Submitted to Global KB Submitted to the Global Knowledge Base
  Attachment included in transaction

 

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