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Set up coverage for Web-form questions

If your library wants to participate in Web-form coverage:

  • Join a group in which group members provide Web-form question coverage for each others' patrons.
  • Wait for the group administrator to activate your membership.
  • Set up your library's Web-form coverage. Although you can join up to 5 groups, you can select only one of them at a time as your Web-form coverage group.

Web-form coverage

The system automatically refers Web-form questions to group members based on the daily coverage information that each group member provides. Each member indicates the times when it wants to refer questions submitted through its Web form to other members and the times when it can receive questions submitted through other members' forms.

The referred questions appear in the Active and Referred question lists of the libraries receiving them and in the Referred question list of the patron's library. During times when two or more group members have indicated they can receive questions, each question is referred to the member who has waited the longest time to receive one.

If a member rejects a question, the question is not automatically referred to another library. The patron's library acts on the question when it can.

Set up your library's Web-form coverage

Go to the Coverage for Web-form Questions page

You set up your library's coverage for Web-form questions on the Coverage for Web-Form Questions page.

  1. Log on to QuestionPoint using your administrator authorization number.
  2. Select Administration in the Select Service drop-down menu.
  3. On the Create New Librarian Account screen, click Virtual Groups.
  4. On the My Virtual Groups screen, click Coverage.
  5. Go to Verify the time zone information for your library.

Verify the time zone information for your library

In order for your coverage information to be combined correctly with the coverage information of other libraries in the group, the time zone information for your library must be correct.

  1. Look at the Time Zone information in the Web Form Coverage area of the page.  Note: The Time Zone information is taken from your library's profile. If the information is correct, it will contain your time zone in relation to Greenwich Mean Time (GMT), as if standard time is in effect for your time zone. For example, the U.S. Eastern Time Zone is (GMT -5) and the U.S. Pacific Time Zone is (GMT -8). If your location observes daylight saving time, a note to that effect appears below the Select Group button.
  2. Select Profile in the Select Service drop-down menu.
  3. Click Inst Info under the Institution Services tab.
  4. In the Time Zone drop-down list, select the time zone for your library
     Note: Select your time zone in relation to Greenwich Mean Time (GMT), as if standard time is in effect for your time zone. For example, the U.S. Eastern Time Zone is (GMT -5) and the U.S. Pacific Time Zone is (GMT -8).
  5. For Do you observe daylight savings in your area?, click Yes if you do observer daylight savings time or No if you do not.
  6. Click Save. The system redisplays the Institution Information page.
  7. Select Administration in the Select Service drop-down menu.
  8. On the Create New Librarian Account screen, click Virtual Groups.
  9. On the My Virtual Groups screen, click Coverage.
  10. Go to Select a Web-form coverage group for your library.

Select a Web-form coverage group for your library

  1. In the Select Group drop-down list, select the group and click Select Group.
  2. If you want to view information about the group's coverage, click View Group Week. Otherwise, go to step 4.
  3. Follow the instructions on the page to view the information and then close the window.
  4. If you want to select a different group, repeat steps 1-3. Otherwise, go to Provide daily coverage information for your library.
     Note: Before you can select a different group, you must join the group and the group administrator must activate your membership.

Provide daily coverage information for your library

  1. In the View Day drop-down list, select a day of the week and click View Day.
  2. For each time period listed for the day, select one of the following buttons:
    • Select Status in-house button to receive questions submitted through your library's Web form only.
    • Select Status forwarded in button to receive questions submitted through your library's Web form and other group members' Web forms.
    • Select Status forwarded out button to automatically refer questions submitted through your library's Web form to other group members.
  3. Click Save.
  4. To provide coverage information for another day, repeat steps 1-3. Otherwise, go to step 5.
  5. Click View Institution Week. The system displays the Institution's Weekly Coverage page in a separate window.
  6. Follow the instructions on the page to view the information to decide if it is correct, then close the window.
  7. If you want to change any coverage information, repeat steps 1-6.

 

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