Your library may have one or more individual accounts or one or more group accounts.
Your library may have one or more FirstSearch individual accounts not shared with other libraries. For each individual account, you receive a unique FirstSearch authorization number. You place the orders for an individual account.
Your library may participate in one or more group (consortium) accounts shared with one or more other libraries. For each group account, your library receives a unique FirstSearch authorization number for its use of the account. The group coordinator places the orders for a group account.
Group accounts let libraries share a subscription to FirstSearch databases and/or a number of searches purchased in advance. Only a certain number of users from all group libraries may use a shared account at one time. For searches purchased in advance, users from all group libraries use the searches on a first-come, first-served basis.
Group accounts also let libraries share subscriptions to one or more Electronic Collections Online journals. Users from all group libraries have access to abstracts and full-text articles from those journals.
If your library has a FirstSearch individual account or has added some FirstSearch databases or Electronic Collections Online journals to a group account, there are a number of different account changes you can request.
To request changes, contact your regional network or service center in the USA, your international division or distributor, or OCLC Library Services, U. S. Division. To allow sufficient time for order processing, make contact at least six to eight weeks before your request must take effect.
You can request the following types of changes for your FirstSearch account:
To cancel your account, contact your regional network or service center in the USA, your international division or distributor, or OCLC Library Services, U. S. Division. If you cancel a FirstSearch account within the first 30 days, OCLC refunds unused searches purchased in advance and provides a prorated refund for subscription fees.
If your library's needs cannot be met by a single FirstSearch account, you can add more accounts. If you have too many accounts, you can remove unneeded ones.
You can change your account contact person, account mailing address, or account billing address at any time.