Alerts are brief messages that are sent to mobile app users. There are two types of alerts: Scheduled alerts and automatic account notifications.
Scheduled alerts can be created in the Staff Dashboard and used to notify patrons about library-related topics such as emergency closures, updates on hours, book sales, events, etc. To send a scheduled alert to users, you will first need to create an alert type in the Dashboard to categorize it. Then, you can create and send individual alerts of that type.
Alerts will only be seen once by the patron. Once an alert has been viewed, the patron will not be prompted again.
To trigger an alert to appear on a device:
Account notifications are automatically generated and relate specifically to user account information including overdue items, hold pickups, and fines/fees. Account notifications are delivered as push notifications, directly to a user's notification center on their device, ensuring that they will be received even if a user does not have their CapiraMobile app open or running in the background.
Notes about account notifications: